Frequently Asked Questions






What Payment Methods Do You Accept?2019-02-15T04:28:21+00:00

We accept PayPal payments and Stripe. You can pay with your credit card if you don’t have a PayPal account.

What Customer Information Do You Store?2019-02-15T04:31:29+00:00

We only store basic details about your account and orders to provide customer support, access to lost passwords, etc. We do not store credit card details or any other sensitive information about customers.

As per new GDPR privacy laws, you can request to see what details we have stored about you here. If you have any other concerns, see our terms of use and privacy policy sections to learn more about how we handle customer data.

Are My Payment Details Secure?2019-02-15T04:32:31+00:00

Yes. Your payments are processed securely through our online merchants (e.g. PayPal, Stripe, etc.). If you purchase through PayPal, for example, PayPal handles everything about your transaction. We have no access to your credit card information or your PayPal account details.

PayPal is a global e-commerce leader and provides automatic fraud screening, 24-hour transaction monitoring and seller and buyer protection policies. To learn more about PayPal’s secure payment processes visit the PayPal website.

Stripe is a leading online payment processor. Like PayPal, they also provide a secure infrastructure for online payments and purchases. We have no access to your credit card details.

Do You Offer Refunds On Product Purchases?2019-02-15T04:36:00+00:00

Yes. We provide a full 30-day no-risk, money-back satisfaction guarantee. If you’re not happy with the content or the quality of our products, contact us within 30 days to request a full refund.

Please contact us before requesting a refund, as we will always try to correct any and all issues.  If we cannot fix these, then we’ll gladly provide a refund.

Does The WordPress User Manual Cover How To Use WordPress Gutenberg?2019-02-24T06:28:23+00:00

Yes. The manual and additional tutorials included in the manual’s resources section cover the new Gutenberg editor and its features extensively.

What Details Can I Add To The Rebrandable Manual?2019-02-24T05:12:31+00:00

The Rebrandable WordPress User Manual lets you rebrand the manual with the following details:

  • Your Company Name
  • Your Company’s Website Address
  • Your Client’s Name
  • Your Affiliate ID for WPMasterclasses.com (earn commissions on sales of video courses – to become an affiliate, go here.)

Once the manual has been rebranded, you can share it online, or download it to your hard drive as a distributable PDF file.

Your company name, website address and client’s name or business name will display in the header and footer of all pages of the manual and all links to video courses in the manual will contain your affiliate ID, so if users purchase any of the video courses up to a year after clicking on a link in the manual, you will be credited for the sale (if users purchase the ‘All Access Pass’ membership you will earn recurring comissions for as long as users remain subscribed).

For more information, go here: WordPress User Manual (Rebrandable)

How Many Times Can I Use The Rebrandable Manual?2019-02-24T05:27:10+00:00

You can make unlimited rebrandable copies of the manual for your business and distribute as many copies as you like to your clients, customers, subscribers, etc. for as long as you remain actively subscribed.

This allows you to:

  • Create a personalized WordPress User Manual for every new client you service, and/or
  • Create a generic WordPress User Manual branded with your details to include as incentives, bonuses, or gifts when selling products or services online.

For more information, go here: WordPress User Manual (Rebrandable)

What Happens If I Cancel My Membership?2019-02-24T06:07:21+00:00

The annual subscription fee ensures that the Rebrandable WordPress User Manual and all manual documentation are kept regularly up-to-date for active members.

If you cancel your subscription:

  • Nothing will happen to manuals or documents you have already distributed to clients, subscribers, etc.
  • You keep all the documentation you’ve already downladed.
  • You won’t have access to any updates we make to the rebrandable manual and/or document sections.
  • You won’t have access to the rebranding tool.
Do You Offer An Affiliate Program?2019-02-24T06:28:06+00:00

Yes. We offer an affiliate program for both the WordPress User Manual and WordPress Video Courses.

Both programs are FREE to join and commissions are paid to qualifying affiliates via PayPal.

Note: Links in the resources section of the manual point to our WordPress Video Courses at WPMasterclasses.com. If you plan to use the Rebrandable WordPress User Manual, we recommend becoming an affiliate of WPMasterclasses.com. This lets you earn commissions when users click on links in the manual and purchase access to the video courses (earn recurring commissions if users purchase the ‘All Access Pass’ membership for as long as users remain subscribed).

For more information or to sign up, go here:

How Do We Keep The Information In The Manuals Up-To-Date?2019-02-24T06:27:48+00:00

We keep the content up-to-date in the WordPress User manual and its document sections.

One of the benefits of using our products is that you don’t have to spend time managing and updating the content … we do it for you.

For more information on how we keep content up-to-date and manage the documentation, see this section: Document Management